Explanations on accessibility

Introduction

Rail Tours Touristik GmbH endeavors to make its websites accessible in accordance with the Web Accessibility Act (WZG) as amended to implement Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016 on the accessibility of the websites and mobile applications of public sector bodies (Official Journal L 327 of 2.12.2016, p. 1).

Status of compliance with the requirements

The website is largely compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 at compliance level AA and with the European standard EN 301 549. We have taken extensive measures to ensure that all content and functions of our website are accessible to people with different abilities. This includes:

• Full keyboard operability of all interactive elements

• Meaningful alternative texts for all information-bearing images

• Sufficient color contrast according to WCAG 2.2 Level AA

• Compatibility with common assistive technologies (screen reader, voice control, etc.)

• Responsive design for different screen sizes and enlargements

• Clearly structured content with semantic HTML

We work continuously to maintain the accessibility of our website at this high level and carry out regular checks.

Non-accessible content

PDF voucher (non-compliant content)

The booking vouchers (booking confirmations) generated by our system are provided as PDF documents and currently do not fully comply with the WCAG criteria in terms of structure, alternative texts for embedded graphics and machine-readable tags for screen readers. WCAG criteria affected: 1.3.1 (info and relationships), 1.4.5 (images of text), 4.1.2 (name, role, value) Alternative access methods: All essential voucher information is also included in your booking confirmation email in accessible HTML format and can be accessed as an HTML page in your customer account. Measures: We are working on a technical solution to automatically generate accessible PDF vouchers. This requires an adaptation of our booking system and PDF generation.

Preparation and review of the declaration

This accessibility statement was created on 17.112025 and last updated on 17.112025. The accessibility assessment was carried out by:

• A self-assessment using automated tools (WAVE, AXE, Lighthouse)

• Random manual tests with screen readers (NVDA, VoiceOver)

• Keyboard navigation tests

• Color contrast tests

Feedback and contact details

The offers and services on this website are constantly being improved, exchanged and expanded. Ease of use and accessibility are very important to us. If you notice any barriers that prevent you from using our website, problems that are not described in this statement or deficiencies with regard to compliance with accessibility requirements, please let us know using the contact form. Please describe the problem in detail and provide us with the URL(s) of the affected website or document. We will review your request and contact you as soon as possible.

Enforcement procedure for violations of the Web Accessibility Act

If you do not receive a satisfactory response from the above contact option, you can submit a complaint to the Austrian Research Promotion Agency (FFG). The FFG accepts complaints electronically via the contact form. → Contact form of the complaints office The complaints are examined by the FFG to determine whether they relate to violations of the provisions of the Web Accessibility Act, in particular deficiencies in compliance with the accessibility requirements, by the federal government or an institution attributable to it. If the complaint is justified, the FFG must issue recommendations for action to the federal government or the legal entities concerned and propose measures to remedy the deficiencies in question. → Further information on the complaints procedure

Enforcement procedure for violations of the Accessibility Act

If you are not satisfied with the answers from the above contact option, you can contact the following office: Social Ministry Service - Vienna Regional Office Babenbergerstraße 5, 1010 Vienna E-mail: post.wien@sozialministeriumservice.at www.sozialministeriumservice.at